Cottage Grove Hockey Association Grievance Procedure
CGHA is committed to assuring equitable treatment for all and to guaranteeing the protection of volunteers from harassment and abuse. The Association recognizes that in the course of its activities, diverging opinions and difficulties can emerge and consequently, complaints may arise about a member, team official, a policy or a practice of the association or one of its teams.
It is our goal to have issues resolved at the lowest level possible and keep the lines of communication open.
The reporting of unacceptable behavior by a director, spectator, coach, player or official is the triggering event of the complaint handling procedure. The reporting process will govern the person(s) responsible for investigating the complaint. The methods of enforcement will vary dependent on the severity of the event. If an incident occurs which meets the definition of unacceptable behavior and in the opinion of a player, spectator, coach, official or administrator, is serious enough to warrant a formal complaint, then a Grievance Form must be completed. This form is part of the policy.
It is the intent of the CGHA Board of Directors to provide an opportunity for parents and players to express their concerns and receive a timely and appropriate response. In order to ensure a respectful and professional experience, the board insists that players, parents, coaches and board members follow the Grievance procedures as presented. NO GRIEVANCES WILL BE ADDRESSED AT THE MONTHLY MEMBERSHIP MEETINGS. Board members will give reports, updates and answer questions to the best of their ability at the monthly membership meetings. However, if an issue brought up at a membership meeting is determined, at the judgment of the Board members, to be a grievance the CGHA Board of Directors will direct the appropriate party(ies) to fill out the Grievance Form and follow the established procedures as laid out below;
All decisions made by the CGHA Board of Directors in the grievance procedures process as laid out above are final.
Final copies of all Grievance Forms will be filed with CGAA.
In the interest of protecting the family oriented environment of the Cottage Grove Hockey Association, it is imperative that this policy be followed by all. Failure to follow this policy may incur punitive action by the CGHA Board of Directors.